1. What should I do if my pet toys are easily contaminated?

For washable pet toys, you can wash them with mild soapy water or special pet cleaners. Gently scrub the surface with a brush or cloth to ensure that stains are removed.

If you are concerned about bacterial growth, you can use some disinfectant such as a pet-safe disinfectant spray or diluted white vinegar for a sanitizing treatment after washing. But make sure you rinse thoroughly to avoid residual chemicals.

If your pet toys can tolerate it, you can expose them to sunlight, where UV rays can help kill bacteria and microorganisms. Remember that excessive exposure to the sun may affect the durability of some toy materials.

Cleaned pet toys should be dried thoroughly to avoid mold growth in a wet environment. They can be placed in a well-ventilated area to dry, or dried with a clean towel.

2. What to do if a pet toy triggers your pet’s desire to attack?

If you notice that a toy is triggering your pet’s desire to attack, it is best to remove the toy from your pet’s reach to prevent any accidents.

Try providing your pet with other types of toys that are better suited to stimulate your pet’s normal desire to play and explore rather than the desire to attack. For example, provide interactive toys, stuffed toys, and mind games that will allow your pet to have fun and expend energy.

If your pet’s desire for aggression is due to poor behavioral habits, you can correct it through training. Use positive reinforcement to reward your pet for appropriate behavior and to stop and discourage bad behavior.

3. What should I do if my pet loses interest in pet toys?

Pets may lose interest in the same toy for a long time, so rotate different types of toys on a regular basis to bring freshness to your pet.

Playing with your pet makes toys more interesting. Your participation can increase the attractiveness of the toy and enhance the interaction with your pet.

Use a reward system to encourage your pet to interact with the toy. Praise and reward your pet when they show interest in the toy so they associate the toy with a positive experience.

An enriched environment can stimulate your pet’s interest. Set up different play areas at home or give your pet more opportunities to explore and play outdoors.

4. Delivery Time

Our delivery time is 4-9 business days, of which order processing time is 1-3 business days and shipping time is 3-6 business days.

Delivery time = order processing time + shipping time.

5. Shipping Methods and Calculation of Shipping Charges